Private account manager

Berry bros & Rudd － Basingstoke, Hampshire

• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
• Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
• Mitigated financial discrepancies by monitoring key indicators to implement corrective action
• Data collection from ERP.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.

Sommelier/ Wine buyer

The Fat Duck restaurant － Bray, Berkshire

• Provided guests with in-depth information on food and wine pairings, wine origins and flavour porfiles.
• Ensured accuracy of stock deliveries, storing safely and correctly in the restaurant to mitigate hazards.
• Built rapport with guests through impeccable customer service, generating consistent repeat business.
• Thoroughly monitored stock levels, performing stocktake procedures on monthly basis to maintain adequate levels of wine were available to guests.

Assistant Head sommelier, wine buyer

Midsummer house restaurant － Cambridge, Cambridgeshire

• Maximised employee morale and corrected performance issues according to established standards.
• Made engaging connections with guests to create loyalty.
• Set effective employee schedules that maintained coverage at peak times and minimised labour costs.
• Maintained full knowledge of bar and menu items and made recommendations.
• Maintained bar stocks, replenishing daily as necessary.
• Managed wine portfolio and exceeding sales targets by selecting value for money wines and investing in Fine wines in a sustainable and prosperous way.

Head sommelier, wine buyer

Lycabettus restaurant, Santorini － Thira, Santorini, Santorini

• Fine wine market knowledge
• Statistic analysis techniques
• Forecasting Skills
• Problem Resolution
• Excellent Customer relations skills
• Customer satisfaction
• Problem Resolution
• Relationship-building
• Interpersonal and written communication